Emergency Maintenance Requests

The following are examples of emergencies where the on-call maintenance team should be contacted:

  1. No heat or air conditioning when outside temperature is below 50° or above 85° 

  2. Loss of electricity

  3. Overflowing toilet or sink

  4. Stopped toilet or sink (if only one is available)

  5. Water problems (severe plumbing or ceiling leaks)

  6. Refrigerator malfunction

  7. No hot water

  8. Any unsecured entry or window

  9. Smell of natural gas

  10. Fire or electrical sparks

Please use your best judgment. If your request fits the emergency criteria, please call 515-290-3405 immediately.


Non-Emergency Maintenance Requests

If your maintenance request does not fit the emergency criteria, please use the following form.


Helpful Reminders

- Regularly clear lint from the dryer vent to prevent issues

- Maintain proper load sizes – overloading the washer or dryer can cause damage to the machine

- Reduce condensation during the winter months by keeping blinds open and ensuring proper air flow within the unit

- Make sure windows are completely closed and properly locked

- Throughout the duration of the lease, changing batteries and light bulbs is the responsibility of the tenant(s)